Delivery & Returns

To celebrate the launch of our website we're offering FREE delivery to all UK mainland destinations.

We aim to dispatch orders as soon as they arrive in stock on a "Next Day" delivery with APC.

PLEASE NOTE: ALL DELIVERY SERVICES REQUIRE A SIGNATURE ON DELIVERY & ALL LISTED SERVICES MAY NOT BE AVAILABLE FOR ALL ADDRESSES.

DELIVERY REGIONS, SERVICES & RATES

UK Mainland

Includes all UK mainland postcodes that are not specifically stated in the Highlands & Offshore, Channel Island and BFPO areas below.

APC - £FREE
Service: Next Day
Delivery Schedule: Mon-Fri (excluding public holidays)
Delivery Estimate: Normally next working day

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UK Highlands & Offshore

Includes Northern Ireland (All BT), Isle of Man (IM1-9), Isles of Scilly (TR21-25), Western Isles (HS1-9), Skye (IV55-56), Arran (KA27), Millport (KA28), Orkney (KW15-17), Gigha (PA41), Islay (PA42-49), Jura (PA60), Colonsay (PA61), Mull (PA62-76), Tiree (PA77), Coll (PA78), Muck (PH41), Eigg (PH42), Rum (PH43), Canna (PH44), Shetland Islands (ZE1-3).

APC - £25.00
Service: UK Highlands & Offshore
Delivery Schedule: Mon-Fri (excluding public holidays)
Delivery Estimate: Normally next working day

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UK Channel Islands

Sorry at this point in time Harvey James are unable to ship to UK Channel Islands through our website, please get in touch with our sales team on +44 1484 515 757 to place your order.

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Republic of Ireland (EIRE)

Sorry at this point in time Harvey James are unable to ship to Republic of Ireland (EIRE) through our website, please get in touch with our sales team on +44 1484 515 757 to place your order.

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International/Overseas

Sorry at this point in time Harvey James are unable to ship to international destinations through our website, please get in touch with our sales team on +44 1484 515 757 to place your order.

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DELIVERY SERVICE PARTNERS

APC

APC Overnight is the UK's largest delivery network with more than 115 depots nationwide. They collect, route and deliver millions of parcels every month and offer both timed and trackable next day delivery to a very high standard.

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FREE DELIVERY

To celebrate the launch of our website we're offering FREE delivery to all UK mainland destinations. Don’t forget - all services require a signature on delivery.

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HOW TO RETURN

Unfortunately, we are unable to offer FREE returns for our customers. The cost of returning item/s will be the responsibility of the customer who should insure the goods during transit.  We will arrange collection if required, please ask for a quotation as the collection cost may vary depending on box size and weight.

You should follow the instructions below:

  1. Get in touch with a member of our team on 01484 515 757 to arrange the return of your item/s.
  2. After speaking with a member of our team please print and complete the following returns form.
  3. Carefully and securely repackage your returning items and returns form, ensuring that they are unused and in the original packaging.
  4. Sit back, relax and await our collection, or alternatively arrange your own courier service ensuring your returns form is enclosed.
  5. If using your own courier service then please retain your proof of postage in case the parcel is lost or damaged in transit.
  6. Once the item is received we aim to process returns within 48 hours. Items returned in perfect condition and in their original packaging will be credited in full within 7 days (card payments will be credited back to the original card used).

Note Unless you are returning faulty goods we are unable to reimburse any postage incurred for this option. If you have cancelled your order and need to return the goods, please see the Your Right To Cancel section below.

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RETURNS FORM

All returns must be accompanied by our Returns Form. In order to download and print our returns form you will need a version of Adobe Acrobat Reader installed on your computer, don't worry it's free!

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RETURNS POLICY

We want you to feel confident about shopping with Harvey James, if you have any issues please don't hesitate to get in touch with us on 01484 515 757. You can return any unwanted items within 14 days for a refund or replacement, as long as they are in an unused, saleable condition and in their original, undamaged packaging.

We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale.

Any manufacturer’s warranty offered is in addition to the legal rights a consumer already has under the Sale of Goods Act 1979.

If you would like further information on our returns policy please contact us.

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RETURNS ADDRESS

Please use the following addresses to return goods:

Returns Dept.
Harvey James
1-3 Swan Lane
Lockwood
Huddersfield
HD1 3TW 

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YOUR RIGHT TO CANCEL

At Harvey James we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. To read more about our Returns Policy please see section above.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all our products.

Once you have cancelled your contract, please pack the relevant item securely, enclose your returns form and send the item(s) back to us as soon as possible. For your protection, we recommend that you use a recorded delivery service (unless we're arranging the collection). Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.

Thank you for shopping with Harvey James.

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